Good Grace! respects your privacy. This policy explains how we collect and use personal information when you visit www.goodgrace.co.uk, send an enquiry or book a call.

Who we are

Good Grace! is operated by Grace Tapley, based in England.

We are responsible for deciding how personal information covered by this policy is used.

For questions about this policy or to exercise your data protection rights, email hello@goodgrace.co.uk.

Information we collect

When you contact us through our website or by email, we collect the information you provide. This may include your name, email address, business details and the contents of your enquiry.

When you book a call through Google Calendar, we receive your name, email address, appointment details and any other information you include in the booking form.

Our website providers may also process technical information, such as your IP address, browser and device information, to deliver content and maintain security.

How we use your information

We use your information to:

Respond to enquiries and discuss potential projects.

Arrange and manage calls.

Take steps towards providing services you request.

Operate and protect our website.

Meet legal obligations and handle complaints or legal claims.

Contacting us or booking a call does not automatically subscribe you to marketing emails.

Our lawful bases

Depending on the circumstances, we process your information on the following bases:

Steps towards a contract: when processing is necessary to respond to your request about engaging our services.

Legitimate interests: when responding to general enquiries, managing business relationships and maintaining website security. We balance these interests against your rights and interests.

Legal obligations: where processing is necessary to comply with the law.

Consent: where required for optional cookies and embedded services. You can withdraw this consent at any time.

Providing enquiry and booking information is voluntary. However, without the relevant contact details, we may be unable to respond or arrange your call.

Who receives your information

We use service providers to operate our website and manage communications:

Framer, which hosts our website and supports its contact forms.

Google Calendar, which provides our appointment-booking facility.

Vimeo, which provides our embedded videos.

Google, which handles our email communications.

These providers process information to deliver their services. Some may also process information for their own purposes, as explained in their privacy policies:

Framer Privacy Statement Google Privacy Policy Vimeo Privacy Policy

We may also disclose information to professional advisers or public authorities where reasonably necessary or legally required.

We do not sell your personal information.

Analytics and embedded content

If you choose to allow Analytics, we use Google Analytics 4 to understand visits and page use. It loads only after your Analytics choice is enabled. Google may then set Analytics cookies; you can withdraw your choice through Cookie settings in the footer.

With your permission, our website loads Vimeo videos and the Google Calendar booking facility. These services may receive technical information about your device and connection and may store or access cookies.

You can read more about these services and your choices in the Cookies section below.

How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy.

Enquiries that do not lead to a project are retained for up to 12 months after our last meaningful contact. Standalone appointment-booking records are retained for up to 6 months after the appointment or cancellation.

If you become a client, relevant correspondence and appointment details may form part of our project records and will follow our client-record retention arrangements.

We delete information sooner where it is no longer needed. We may retain relevant information for longer where required by law or necessary to resolve a complaint or legal claim.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information. No method of online transmission or storage is completely secure.

Your rights

Depending on the circumstances and applicable law, you may have the right to:

Access your personal information.

Correct inaccurate or incomplete information.

Request deletion of your information.

Restrict how we use your information.

Object to processing based on legitimate interests.

Receive certain information in a portable format.

Withdraw consent where we rely on it.

These rights are subject to conditions and exceptions. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To make a request, email hello@goodgrace.co.uk. We normally respond within one month, subject to any permitted extension.

Complaints

If you have concerns about how we handle your information, please contact hello@goodgrace.co.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.

Depending on where you live, you may also have the right to complain to your local data protection authority.

Children

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children. Please contact us if you believe a child has provided personal information to us.